Section 1: Customer Service

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• Industry Best Practices

• Skilled Employees

• Active Support Programs

• Fair Pricing Models

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Section 2: Talent

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• Industry Leading Team Members

• Certifications And Licenses

• Robust Training Platforms

• Employee Retention Statistics

• Workmanship And Expertise

• Safety Standards And Best Practices

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Section 3: Audio Systems

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• Acoustics & The Physics of Sound

• Mono, Stereo, Balanced & Unbalanced

• Phase, Delay, Polarity & Frequency

• Microphones, Gain Staging, & Feedback

• Analog & Digital Mixing Consoles

• Digital Signal Processors

• Amps, Bridging, Series & Parallel Wiring

• 70 Volt & 8 Ohm Loudspeakers

• VOIP, SIP, & POTS Telephony

• Echo Cancelling Theory & Best Practices

• Nodes, Standing Waves & Room EQ

• Dante, AVB & Audio Over IP

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Section 4: Video Systems

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• Video Signals & Formats

• Resolutions, Frame Rates & EDID

• Content Protection (HDCP)

• Video Sources

• Video Sinks

• Video Distribution & Matrix

• Video Signal Extension

• Video Scaling & Duplication

• Recording & Streaming

• Network Considerations for Video Over IP

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Section 5: Control Systems

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• Control Systems Overview

• Popular Control System Examples

• Control Signal Types

• Network Control Considerations

• Typical Control System Topology

• Touch Panels & User Interfaces

• Debugging Control Systems

• Failure & Recovery Testing

• Communicating with Programmers

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Section 6: Wiring & Terminations For AV

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• Wire & Cable Types

• Pulling & Managing Cable

• Terminal Types

• USB For AV

• RS-232 Terminations

• RJ45 & RJ11 Terminations

• Fiber Terminations

• IR & Relay Wiring

• Wire Labeling & Documentation

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Section 7: Rack Building

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• Rack Sizing & Spacing

• Ventilation

• Wiring for Power

• Wiring for Signal

• Labeling & Documentation

• Cable Management

• Wall Mounted & Sliding Racks

• Transporting Loaded Racks

• Service Considerations

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Section 8: The Basics of the AV Industry

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• Standard AV Integration Business Models

• Roles Within AV Integration Organizations

• Stakeholders & Project Accountability

• AV Project Management Best Practices

• AV Documentation Best Practices

• AV Service & Support Best Practices

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Section 9: Certification Exam

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• Certification Exam For Entrance Into The CTP-AV Program.

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